Since I have a background in visual arts and didn't stopped drawing since I was a kid, handmade images were always in my toolbox. In graphic facilitations (aka sketchnotes), they've become fully integrated to my designer identity.
What problem does it solve?
Communicating complex, intricate, ideas in a product environment
Communicate UX research findings in a practical and fun way
Avoiding that (often simple) conversations ends in misalignments
Helping oneself or people to appropriate from the knowledge and lessons they've been through
Starting better conversations
Most of the principles of graphic design (contrast, alignment, proximity…) can be applied in graphic notes. Although some manual skills help a lot, visual polishment is not at the core of this activity. By the way, thinking about democratizing it (as people do when talk about design thinking) and inspired in the work of people like Mike Rohde, I created a guide for people to know the basics: The survival guide to visual notes (in PT-BR).
My process of synthesizing ideas on paper usually passes by a personal way of seeing a subject, plus creating some (emotional, if possible) connection with these ideas, in order to me and people consuming my notes can remember and retain it better.
I've been using it in presentations, in informal research "reports", in travels (personal or professional) and in conferences, for public appreciation. Most of it can be found in my Instagram account.
Outcomes and results (so far)
Found a new way (or just different) from traditional written notes, thus getting more attention
The product discovery process become more collaborative
This highly shareable content allows people to know something they otherwise wouldn't, e.g. cultural characteristics of a place through a travel note
In 2016, I did I visual facilitation in front of 500 people, summarizing a conference talks.
I got one sketch included in Mike Rohde's book, and the subject was: UX.